Privacy Policy

This Privacy Policy describes how and when I collect, use, and share information when you attend an appointment at my clinic, purchase a product from me, contact me, or otherwise use my services.  This is to comply with the General Data Protection Regulations (GDPR) 2018.

Information We Collect

To aid your treatment or as part of purchasing something from my business you will normally provide us with certain information, such as your name, email address, postal address, medical information and payment information.  We will store your information on an electronic patient record and diary system which is fully password protected. 

Why We Need Your Information and How We Use It

We rely on a number of legal bases to collect, use, and share your information, including:

• Where it is necessary for the purposes of the provision of health care as needed to provide our services, such as when we use your information to fulfil your podiatry assessment and treatment, or to provide customer support;
• When you have provided your affirmative consent, which you may revoke at any time, such as by signing up for email or text appointment reminders;
• If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law;

Information Sharing and Disclosure

Information about our patients/customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:

• Medical professionals.  With your consent we will share information with medical professionals such as your GP or consultant to allow continuity of care.
• Service providers.  We engage certain trusted third parties to perform functions and provide services to my business, such as external reception services. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If we sell or merge the business, we may disclose your information as part of that transaction, only to the extent permitted by law and with your consent.
• Compliance with laws. We may collect, use, retain, and share your information if we are legally required to.

Data Retention

We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. The retention of podiatry records is normally a minimum of 8 years, after the last appointment.  For customers who are not patients but may have bought products from our business we will keep any data you may have provided for a minimum of 6 years in line with tax legislation.

Transfers of Personal Information Outside the EU

We routinely store and process your information through third-party hosting services based solely in the UK.  However, if we need to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer (Google Drive is Privacy Shield certified).

Your Rights

You have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:

• Access. You have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. In the case of health records these are normally exempt from change and deletion requests. 
• Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with the Information Commissioner www.ico.org.uk

How to Contact Us

For purposes of the GDPR, I, (John Hawes), am the data controller of your personal information. If you have any questions or concerns, you may contact me (info@uckfieldpodiatry.uk). Alternately, you may mail me at:

Uckfield Podiatry
116 High Street
Uckfield
TN22 1PX

Legal and terms

In these terms and conditions we, us or our refers to John Hawes trading as Uckfield Podiatry and this website refers to uckfieldpodiatry.uk

By accessing the content of this website you agree to be bound by these terms and conditions. If you object to any of the terms and conditions set out in this agreement you should leave this website immediately.

You agree that you shall not use this website for illegal purposes, and will respect all applicable laws and regulations. You agree not to use the website in a way that may impair the performance or damage or change the content. You also agree not to compromise the security of this website or attempt to gain access to secured areas or sensitive information.

Limitation of liability

Please note that the content of this website is provided for general information only. It does not, and is not intended to, constitute recommendation or advice nor to form the basis of the whole or part of any contract.

Uckfield Podiatry has attempted to ensure that the content provided on this website is accurate, reliable, safe and up to date, but this website is made available for public viewing on the basis that Uckfield Podiatry accepts no liability for loss or damage of any kind arising out of use of this website or reliance upon its contents.

Copyright

This website and its contents are protected by copyright and by other relevant intellectual property laws. You may not copy, store, republish, retransmit or use any material including but not limited to all images and photographs from this website for personal or commercial use without our express permission.

Changes to these terms

We reserve the right to change any part of these terms and conditions, privacy policy or cookie policy without notice and your use of this website will be deemed as acceptance of these terms and policies. We advise users to regularly check this page for updates. Where changes to these policies or terms are felt to require it, we may contact you in accordance with our privacy policy in order to confirm your consent.

Last updated: July 2018